Employment Opportunities

Job Summary:

The Domestic Violence Counselor is primarily responsible for domestic violence counseling and case management services to clients, and providing evaluation and reporting services for clients.

Major Duties:

• Provides domestic violence assessment, and individual and group counseling services.
• Performs case management and treatment planning, maintains files and writes appropriate reports for domestic violence clients as the need arises.
• Provides assignments/treatment plans for perpetrator and safety planning with the victims.
• Identifies and helps clients overcome negative attitudes and behaviors; and teaches clients how to control the emotions that result in anger/violence and power and control behaviors in relationships.
• Evaluates client progress and performs case management, notifying courts, victim advocates or other appropriate authorities and referring to ancillary agencies as appropriate.
• Participates in consulting functions with outside providers as appropriate.
• Writes monthly court compliance reports as appropriate and keeps all therapeutic notes on a timely basis.
• Conducts interventions and counseling for significant others in cooperation with a victim advocate when appropriate.
• Participates in treatment consults and in-service training programs as appropriate.
• Writes monthly court compliance reports as appropriate and keeps all therapeutic notes on a timely basis.
• Conducts interventions and counseling for significant others in cooperation with a victim advocate when appropriate.
• Participates in treatment consults and in-service training programs as appropriate.
• Exhibits attitudes and behavior consistent with the following criteria:
  • Treats each patient with respect;
  • Explains that each patient should honestly understand why they are here, what is going on, and what they will gain by being here, especially when being held accountable;
  • Delivers value to each client every time they meet with a client;
  • Models integrity and honesty in their personal and professional lives.
• Performs other related duties as assigned.

Position Requirements:

• Education and Experience:
  • Bachelors Degree (social service related) from an accredited institution or equivalent years of experience in the field of human services.
  • Meets minimum education standards for treatment staff in Washington State, per WAC 388.60.0315.
  • One year of experience in the field of domestic violence counseling.
  • Allowable Substitution: Equivalent combination of education and experience will be evaluated by the Administrator for comparability.
• Licenses/Special Requirements:
  • Registered as an Agency Affiliated Counselor in Washington State or certified as a Mental Health Professional.
  • Must be free of criminal convictions involving moral turpitude.
  • Participate in a minimum of 30 hours training from:
    • An established DV victim program.
    • An established DV perpetrator treatment services program or an out of state DV perpetrator program complying with Washington State standards.
  • Must have completed a minimum of 250 hours of a combination of supervised direct treatment contact with perpetrators and DV victim advocacy services, at least 125 of these hours in treatment contact with perpetrators.
  • Valid Washington State driver’s license.
• Knowledge, Ability and Skills:
  • Knowledge in the field of domestic violence as established by relevant certifying or regulatory bodies.
  • Must meet the standards set forth in WAC 388-60.
  • Knowledge of Washington Administrative Code pertaining to domestic violence perpetrator programs.
  • Knowledge of program policies and procedures.
  • Ability to plan, organize and direct clinical processes.
  • Ability to work day and evening hours, and weekends and holidays if necessary.
  • Ability to communicate effectively with others, both verbally and in writing.
  • Ability to work under supervision and to cooperate with other personnel, as well as to function effectively on one’s own.
  • Ability to calm angry and difficult people and mediate disputes.
  • Ability to resolve complex problems and make effective decisions.
  • Ability to effectively represent the agency and interact well with other agencies, diverse groups, and the public.
  • Ability to manage multiple priorities and deadlines.
  • Strong organizational skills.
  • Skills in providing and promoting quality customer services. Skills in marketing and public relations.
• Other Requirements Specific to the Field of Chemical Dependency/Domestic Violence:
  • Minimum three years’ freedom from misuse of alcohol and drugs.
  • Subscribes to the philosophy of total abstinence for recovery from alcoholism and drug addiction of A.A. and related 12-Step programs.
  • Understands and adheres to state and federal (CFR 42) confidentiality regulations and signs an oath of permanent confidentiality covering all patient information.
  • Conducts self ethically and professionally at all times.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Social  Treatment  Opportunity Programs is an Equal Opportunity Employer.

Job Summary:

The Office Specialist is found only in smaller offices who do not have specific Business Office staff on site. This position is primarily responsible for the day to day support services for the office, including clerical support and Financial Office support.

Major Duties:

• Receives incoming clients and assists with answering phones, providing enthusiastic receptionist services and providing linkage between clients, referents, and the agency,
• Schedules appointments and maintains schedules.
• Checks voice mail, takes messages and routes callers to voice mail as appropriate.
• Responds to requests for information regarding services or clients, following program procedure to respond in a timely manner and maintain patient confidentiality.
• Gives out and explains testing paperwork to clients for evaluations and assists clients as necessary in completing the paperwork. Collects evaluation paperwork from clients and scores testing paperwork as required,
• Keeps logs of evaluations, intakes, discharges and send to Business Office manager weekly or as needed.
• Labels new client files and provides to counselors as needed. Prepares older files for destruction when needed.
• Receives monthly compliance reports from counselors, makes copies as necessary, sorts and mails all compliance reports in a timely manner.
• Opens incoming mail and distributes mail as appropriate. Ensures that all outgoing mail is prepared properly and is mailed in a timely manner.
• Receives payments from clients, making appropriate receipts and making change for patients as necessary, ll. Maintains adequate supply of forms and packets necessary for staff use.
• Negotiates Business Office agreements, explains Business Office policy and assists with filling out proper Business Office paperwork. Answers questions relating to patient accounts and balances.
• Prepares and maintains Business Office files and accounts, performing data entry, producing insurance claims, patient statements, and posting insurance payments.
• Contacts insurance companies to obtain eligibility and benefit information for patient insurance billing. Understands common insurance practices and explains benefit quotes to patients as needed.
• Contacts insurance companies to resolve problems related to insurance billing, claim payments, and authorization related problems.
• Coordinates insurance authorizations and helps maintain Utilization Review system for patients with insurance. Assists counselors in the pre-authorization process, ensuring that authorizations arc obtained in a timely manner and are appropriate to patient’s treatment.
• Identifies accounts that are delinquent and follows up on delinquent accounts as needed. Sends accounts to collections as needed per program policy and procedure .
• Maintains group rosters to ensure match to raintree.
• Performs other related duties as assigned

Position Requirements:

• Education and Experience:
  • High school diploma or GED.
  • One year of experience in general office practices, including data entry/word processing.
  • One year of experience in bookkeeping and/or accounting practices including billing and insurance claims.
  • Experience in cash management
  • Allowable Substitution: Equivalent combination of education and experience will be evaluated by the Program Director for comparability.
• Licenses/Special Requirements:
  • Valid Washington State driver’s license.
• Knowlcdgc, Ability and Skills:
  • Basic knowledge of general office practices, and computers including word processing, scheduling, and computerized billing programs.
  • Ability to be flexible and work with multiple priorities, and to follow up and complete tasks and projects.
  • Ability to deal with all types of people.
  • Ability to work with clients to make adequate payment arrangements.
  • Ability to adjust to frequent interruptions.
  • Ability to concentrate on details.
  • Strong interpersonal skills.
  • Good organizational and communication skills.
  • Friendly and proactive telephone skills.
  • Minimum 50 WPM typing skills
• Other Requirements Specific to the Field of Substance Use Disorder:
  • Minimum one year freedom from misuse of alcohol and drugs .
  • Subscribes to the philosophy of total abstinence for recovery from alcoholism and drug addiction.
  • Understands the philosophy, steps, and traditions of A.A. and related 12-Step programs. Understands and adheres to state and federal (CFR 42 and HIPAA) confidentiality regulations and signs an oath of permanent confidentiality covering all client information Conducts self ethically and professionally at all times.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Social  Treatment  Opportunity Programs is an Equal Opportunity Employer.