Domestic Violence Survey

Rating scale is as follows:       Great = 5  Good = 4  OK = 3  Fair = 2  Poor = 1

 

Ease of getting care:

 

  1. Ability to get in to be seen                                                                        Goal 4 or above
Tacoma Puyallup Aberdeen Shelton Spokane Kent Moses Lake
4.4 4.7 4.4 4.5 4.4 4.7 4.7

Task:

 

  1. Hours that the office is open                                                                  Goal 4 or above
Tacoma Puyallup Aberdeen Shelton Spokane Kent Ephrata
4.5 4.5 4.3 4.4 4.1 4.3 5

Task:

 

  1. Convenience of the office’s location                                                    Goal 4 or above
Tacoma Puyallup Aberdeen Shelton Spokane Kent Ephrata
4.2 4.4 4.2 4.6 4.3 4.3 4.3

Task:

 

  1. Prompt return on phone calls                                                                Goal 4 or above
Tacoma Puyallup Aberdeen Shelton Spokane Kent Ephrata
3.5 4.1 3.9 3.8 3.5 4 3.8

Task:

 

Waiting time:

 

  1. Time in waiting room overall                                                                 Goal 4 or above
Tacoma Puyallup Aberdeen Shelton Spokane Kent Ephrata
4.3 4.5 4.2 4.6 4 4.6 4.6

Task:

 

  1. Time waiting for counselor                                                                     Goal 4 or above
Tacoma Puyallup Aberdeen Shelton Spokane Kent Ephrata
4.5 4.5 4.2 4.6 4 4.6 4.7

Task:

 

  1. Waiting for billing staff                                                                            Goal 4 or above
Tacoma Puyallup Aberdeen Shelton Spokane Kent Ephrata
4.4 4.7 4 4 4.3 4.6 4.8

Task:

 

Staff – Counselors:

 

  1. Listens to you                                                                                                    Goal 4 or above
Tacoma Puyallup Aberdeen Shelton Spokane Kent Ephrata
4.7 4.8 4.5 4.7 4.5 4.8 4.8

Task:

 

  1. Takes enough time with you                                                                      Goal 4 or above
Tacoma Puyallup Aberdeen Shelton Spokane Kent Ephrata
4.6 4.8 4.5 4.8 4.5 4.8 4.7

Task:

 

  1. Explains what you want or need to know                                            Goal 4 or above
Tacoma Puyallup Aberdeen Shelton Spokane Kent Ephrata
4.6 4.7 4.5 4.8 4.5 4.8 4.9

Task:

 

  1. Gives you good advice and information                                               Goal 4 or above
Tacoma Puyallup Aberdeen Shelton Spokane Kent Ephrata
4.8 4.8 4.4 4.7 4.5 4.8 4.9

Task:

 

  1. Is friendly and helpful to you                                                                 Goal 4 or above
Tacoma Puyallup Aberdeen Shelton Spokane Kent Ephrata
4.8 4.8 4.4 4.8 4.4 4.9 5

Task:

 

  1. Answers your questions                                                                               Goal 4 or above
Tacoma Puyallup Aberdeen Shelton Spokane Kent Ephrata
4.7 4.7 4.4 4.7 4.4 4.7 4.9

Task:

 

  1. Keeps your personal information private                                         Goal 4 or above
Tacoma Puyallup Aberdeen Shelton Spokane Kent Ephrata
4.8 4.5 4.7 4.3 4.8 4.9

Task:

 

Other Staff:

 

  1. Is friendly and helpful to you                                                                 Goal 4 or above
Tacoma Puyallup Aberdeen Shelton Spokane Kent Ephrata
4.6 4.8 4.3 4.7 4.5 4.6 5

Task:

 

  1. Answers your questions                                                                           Goal 4 or above
Tacoma Puyallup Aberdeen Shelton Spokane Kent Ephrata
4.6 4.7 4.1 4.6 4.4 4.7 5

Task:

 

  1. Treats you with respect                                                                             Goal 4 or above
Tacoma Puyallup Aberdeen Shelton Spokane Kent Ephrata
4.6 4.8 4.3 4.7 4.4 4.7 5

Task:

 

  1. Keeps your personal information private                                         Goal 4 or above
Tacoma Puyallup Aberdeen Shelton Spokane Kent Ephrata
4.8 4.8 4.4 4.8 4.2 4.4 4.8

Task:

 

Charges/Billing:

 

  1. Costs for services                                                                                        Goal 4 or above
Tacoma Puyallup Aberdeen Shelton Spokane Kent Ephrata
3.5 3.5 3.4 4.1 3.1 3.9 3.8

Task:

 

  1. Explanation for charges                                                                           Goal 4 or above
Tacoma Puyallup Aberdeen Shelton Spokane Kent Ephrata
3.9 4.3 3.5 4.3 3.6 4.2 4.8

Task:

 

 

  1. Collection of payments/money                                                              Goal 4 or above
Tacoma Puyallup Aberdeen Shelton Spokane Kent Ephrata
4.3 4.4 3.7 4.6 3.7 4.2 4.3

 

 Facility:

 

  1. Neat and clean building                                                                            Goal 4 or above
Tacoma Puyallup Aberdeen Shelton Spokane Kent Ephrata
4.5 4.7 4.2 4.6 4.5 4.2 4.9

Task:

 

  1. Ease of finding where to go                                                                     Goal 4 or above
Tacoma Puyallup Aberdeen Shelton Spokane Kent Ephrata
4.5 4.7 4.3 4.8 4.5 4.5 4.8

Task:

 

  1. Comfort and safety while waiting or in sessions                            Goal 4 or above
Tacoma Puyallup Aberdeen Shelton Spokane Kent Ephrata
4.5 4.7 4.5 4.9 4.4 4.3 5

Task:

 

Statistical Summary:
  Tacoma Puyallup Aberdeen Shelton Spokane Kent Moses Lake
# of surveys received 42 14 32 23 17 14 11
Males responding 41 11 19 20 16 14 11
% of males 97.6% 78.5% 59.4% 86.9% 94.1% 100% 100%
Females responding 1 3 7 3 0 0 0
% of females 2.4% 21.5% 21.8% 13.1% 0% 0% 0%
Gender unknown responding 0 0 6 0 1 0 0
% unknown gender 0% 0% 18.8% 0% 5.9% 0% 0%
largest age range represented 31-45 31-45 18-30 31-45 31-45 31-45 31-45
Racial/Ethnic Percentages
Asian 0 7.1% 6.3% 0% 0% 0% 0%
Pacific Islander 2.4% 0% 0% 0% 0% 0% 0%
Black/African American 19% 21.6% 3.12% 0% 0% 0% 0%
Amer Indian/Native American 2.4% 0% 6.3% 4.3% 5.9% 0% 0%
White (Not Hispanic) 59.5% 50% 56.25% 78.3% 94.1% 57.1% 45%
Hispanic or Latino 4.8% 7.1% 6.3% 4.3% 0% 7.1% 45%
Multi Ethnic 2.4% 7.1% 9.37% 8.8% 0% 14.3% 0%
Unknown/Other 9.5% 7.1% 12.5% 4.3% 0% 21.4% 10%
Total Percentages 100% 100% 100% 100% 100% 100% 100%

 

 

Top Suggestions for Improvement by Location:

(The most ‘do-able’ suggestions and plan and/or action taken)

Tacoma                                                                                          Plan of action/action taken
Lower assessment costs, better chairs  
more counselors, more structure  
more affordable  
Puyallup                                                                                       Plan of action/action taken
More videos  
   
   
Aberdeen                                                                                     Plan of action/action taken
Need receptionist, need elevator, cost  
More class times, location  
   
Shelton                                                                                        Plan of action/action taken
Pictures on wall, add an air conditioner  
add a vending machine, update the decor  
   
Spokane                                                                                    Plan of action/action taken
work with clients more, shorter programs  
provide breakfast, smaller groups, too $$$   
better chairs, larger coffee pot  
Kent                                                                                    Plan of action/action taken
make it more affordable  
   
   
Moses Lake                                                                          Plan of action/action taken
Hire a cleaning company  
Provide an office in Omak